SIT.STAND.STAY ships all items from our studio in Bangkok, Thailand. Your order will be sent within 3 working days after after receiving payment. Made-to-order items ship within 10 business days after receiving customer order & payment.
Domestic Shipping (Thailand).
- Shipment throughout Thailand will be posted by Thailand Post as registered parcel. It usually takes 2 to 4 days.
- Faster shipping methods (EMS) are available with extra charge applied.
- International packages will be shipped by Thailand post as International registered Parcel. Orders usually arrive within 14 to 21 days, however may take up to 8 weeks subject to custom. Faster shipping methods (FedEx) are available upon requested. Extra charge applied.
- International registered Parcel service by Thailand post does not include insurance and has limited tracking information. If you would like to be able to track and insure your package, upgrade is available and extra charge will be applied.
- International customers are responsible for all duties and customs charges.
Returns & Exchange policy
We want all our customers, pets & pals to happy with our products. If there is something wrong with the product you have received, please contact us within 3 days of receipt of goods, so we can help you through the process.
After our confirmation, please return the product within 7 working days. We do not accept refunds or exchanges (other than faulty items) on orders shipped outside of Thailand.
How to return or exchange product
Please note that when you return product(s), it is very important to state the order number as well as your name and address. We recommend to use traceable method and retain a tracking number as we will not be liable for any damage or loss during transit.
All products must be return in their original packaging and must be in original, re-saleable condition. Furthermore, a detailed description of the problem is necessary. We reserved rights to review of the returned product.
Please note that you must contact us before return your product(s). Our return address is:
48/41 Sukhumvit 11
Khlong Toei Nuea
Measuring your pet size is very important and could save your time. Please refer to our instructions on how to measure your pet here.