Browse F.A.Q. Topics

General Questions

  • Do you restock items that are sold out?
    We accepted back order on some items. Our products are hand-crafted to order by our team in Bangkok. Please allow 3-4 days production time for custom and back order . You will receive a shipping confirmation via email once your order has shipped, along with a tracking number.
  • What size collar should I order for my dog / cat?
    Please ensure you measure your dog(cat)'s neck correctly - around their neck, not their existing collar. Please refer to our guide to measuring your dog correctly here. The product page for each collar will display sizing information, please match your dog(cat)'s neck dimension to our collar size. If you have any question or could not find your size, kindly contact us "here".
  • How to care our leather goods
    We hand picked our leathers and treated to age beautifully over time. If you would like to condition your vegetable tanned leather, we recommend Obenauf Heavy duty LP – a little goes a long way. For Harness leather products, we recommend simply rubbing the leather with a soft cloth or rag to bring out its sheen and to diminish any small scuffs that develop. Harness leather may exhibit a waxy finish after sitting in transit; this is a natural trait of the specific tanning process, and can easily be dealt with by gently burnishing the item with a cloth.
  • How to care our waxed cotton goods
    Waxed fabrics have been successfully used for many years without washing. Our fabric has been treated and will maintain its stated more than 10 years. A periodic cleaning with a hose or damp cloth is all that is needed. Bare areas can be refinished with recommended Martexin Original Wax refinishing compound, which can help restore the wax finish.